Shipping policy

Shipping Policy

SnoBear Canada ships eligible products within Canada.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays. Processing times may vary depending on product availability, order volume, and shipping requirements.

If there is an issue with your order, product availability, shipping address, or payment information, we may contact you before your order is shipped.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout where available. Delivery times depend on the shipping method, destination, carrier availability, weather conditions, and other factors outside of our control.

Estimated delivery times are not guaranteed.

Oversized, Heavy, or Restricted Items

Some products may require special shipping arrangements due to size, weight, value, battery classification, or carrier restrictions. This may include lithium batteries, large accessories, and other items that cannot be shipped by standard methods.

If additional shipping charges or special arrangements are required, we will contact you before your order is processed.

Lithium Battery Shipping

Lithium batteries and related power products may be subject to carrier restrictions and special handling requirements. Availability of shipping options may vary depending on the product and destination.

Local Pickup or Special Arrangements

Where available, local pickup or special delivery arrangements may be coordinated directly with SnoBear Canada. Please contact us before placing an order if you require special shipping or pickup arrangements.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. SnoBear Canada is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.

Lost, Delayed, or Damaged Shipments

Once an order has been transferred to the carrier, delivery timing is outside of SnoBear Canada’s direct control. If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist with reviewing the issue with the carrier.

Please keep all packaging and product materials if your shipment arrives damaged, as they may be required for a carrier claim.

Shipping Questions

For questions about shipping, delivery, local pickup, or special arrangements, please contact SnoBear Canada.

Email: sales@snobearcanada.com